Refund Policy

At GPL Chimp, we are dedicated to providing high-quality premium WordPress plugins and themes, ensuring your satisfaction with every purchase. Below are the details of our refund policy for both membership and single product purchases:

1. Membership Purchases

We offer a 3-day refund policy for membership purchases based on fair usage. Refund requests are valid only if:

• No more than 3 products have been downloaded from our website during the membership period.
• The customer has not claimed any bonuses offered with the membership subscription. If bonuses have been claimed, no refund will be issued.
• The customer expresses dissatisfaction with the services we provide.
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To request a refund, please raise a ticket on our support page within the specified timeframe. Refunds will typically be processed within 5-10 business days and will be issued to the original payment method.

2. Single Product Purchases

For single product purchases, we do not offer refunds under normal circumstances. However, if the purchased product is completely non-functional, we will:

• Make every effort to resolve the issue through technical support.
• Provide a replacement with a different product if the issue cannot be resolved.
  
  

3. Automatic Update System

We utilize an automatic download mechanism through our plugin, Chimp Updater. While we strive for seamless performance, occasional issues may arise due to the large number of plugins and themes we manage. If you experience issues with the Chimp Updater, we encourage you to contact our support team for assistance before seeking a refund.

3. Eligibility Criteria

Refund eligibility is limited to the original purchaser. Memberships are non-transferable, and refunds cannot be claimed if the membership has been used by someone other than the purchaser.

4. Technical Support Policy

Customers are encouraged to seek technical support before requesting a refund. If a product is malfunctioning, we will assist in troubleshooting before considering a refund.

5. Limitations on Refunds

We reserve the right to limit the number of refunds issued to a customer to prevent abuse of our policy. Customers may only claim one refund per year.

6. Changes to Refund Policy

We reserve the right to update or modify this refund policy at any time. Customers will be notified of significant changes via email or through a notice on our website.

7. Contact Information

For further assistance or questions regarding our refund policy, please reach out to us at info@gplchimp.com. We appreciate your understanding and are committed to addressing any concerns you may have.