Got a question? Find the answer here.
Answers to the questions we get most. Can’t find yours? Contact support and we’ll reply by email within 1–24 hours.
You uploaded the full download instead of the theme file. Unzip the download first, then upload the theme ZIP that’s inside it. Step-by-step guide
Same cause: the package ZIP was uploaded instead of the plugin ZIP. Unzip it and upload the plugin ZIP inside. Step-by-step guide
The plugin or theme is already installed. Delete the old version first, or choose Replace current with uploaded when WordPress offers it.
Some themes need activation before demo import. If so, their product page has an Activation link in the Instruction tab. Also check that your host allows at least 256MB of PHP memory and a 300-second max execution time. If the newest version fails, try the previous version from the product page.
First, make sure you followed the activation instructions on the product page. Still not working? Contact us and we’ll help you get it working.
Deactivate the plugin you just added and check again. Then contact us with the product name, your website URL and a screenshot of the error.
Single purchases: My Account → Downloads. Members: download directly from any product page. Download guide
On the product page, pick the version you need from the Downloads list. The newest one is marked Latest. If the file is still wrong, contact us with the product link and the file name you received.
Unzip the download first. Some packages include documentation, demo data or a child theme. Upload only the main plugin or theme ZIP from inside it.
Every product page lists previous versions under Downloads. That’s handy if a new version causes a problem on your site.
Try again in a different browser or after a few minutes. Members can let Chimp Updater install updates for them, with no manual downloads.
Membership: download and install the Chimp Updater plugin. It updates your products automatically.
Single product: when a new update is available, download the latest file from My Account → Downloads and upload it to your site manually.
Send an update request with the new version number. Yearly and Lifetime members get priority.
Not through the developer’s own updater, because it needs their license. Use Chimp Updater for automatic updates, or download the new version from us.
Turn on Notify me about updates on the product page and we’ll email you when a new version is added.
Install Chimp Updater, paste the token from your GPL Chimp account and approve your domain. Then switch on auto-updates for the items you want. Learn more about Chimp Updater
No. Downloads made by Chimp Updater never use your daily download limit.
Starter: 5 sites, Pro: 10 sites, Lifetime: 30 sites. Agency plans cover 50, 75 or unlimited sites.
Chimp Updater saves a snapshot before each update and checks your site afterwards. If the check fails, it restores the previous version automatically.
You can safely ignore license notices. Our products work without entering a key.
Only products that have an Activation link in the Instruction tab on their product page. Other products work without activation.
Use the Activation link on the product page. It opens the activation page with the steps and the request form.
Yes. The user is only used to activate the license. You can delete it as soon as we confirm the activation.
No. We only need the temporary WordPress user described on the activation page.
No. We need to log in to your website, so it must be online and reachable from the internet.
No need. We’ll email you once it’s done, usually within 1–24 hours. Sending it again doesn’t make it faster.
PayPal sometimes holds a payment for review. Contact us and we’ll check your order for you.
We take payments through PayPal. If it doesn’t work in your country, contact us and we’ll give you another way to pay: Stripe payment link, crypto or Payoneer.
We offer a 3-day money-back guarantee. Contact us within 3 days of your purchase. Refund policy
Renewals are charged through PayPal. If PayPal can’t take the payment (for example an expired card), the subscription stops. Update your payment method in PayPal and renew from the Membership page, or contact us with your order number.
Contact us with your order number, and your PayPal email if it’s different from your account email. We’ll sort it out.
Your account is created automatically during your first purchase. To help keep the platform secure, we don’t offer separate account registration.
Manual downloads: Starter 10 per day, Pro 30 per day, Lifetime unlimited. Downloads made by Chimp Updater don’t count.
Yes. You can use the products on unlimited websites, your own and your clients’.
Send a new product request with the product link. Yearly and Lifetime members get priority.
Accounts can be paused when download activity looks like mass downloading or redistribution, which our terms don’t allow. Contact us and explain how you use the products, and we’ll review it.
If you bought Canva Pro, or a membership that includes it, contact us with the email address you use on Canva. We’ll add Pro access to that email.
